Hostgator Support Review

Support has been one area that separates Hostgator from the rest. They provide good support, which includes ticket system, live chat, phone support – all these are 24/7. Personally I never had to use the phone support, and used the live chat only once. There was not much delay in live chat and it the issue was sorted out. Over last 2 years, I had to use support ticket 3 times and the average response time was around 1.5 hrs to 2 hrs. They also have a peer support forum, which can be quite helpful if you have a tricky issue. On forums, you can get help from hostgator staff as well as other hostgator users. You can also check out the forum in case of any pre-sales question etc.

Hostgator Price and Billing Review
Hostgator pricing is very much reasonable, starting from $4.95(paid in advance for three months, we recommend paying monthly @ $8.95 to start with). New users can start with a hatchling package and upgrade to baby as they need or directly go for baby package - $9.95, paid monthly – to support add-on domains. Dont forget to checkout our hostgator coupons page to get some discount.

They use modern bill for billing software, which is unfortunately not integrated to the control panel. Personally, I din't like it and had some problems changing my payment from paypal to credit card. To be fair with them, hostgator support was quick in solving the issues when contacted.

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Hostgator Speed Test
If you are planning to host heavy files or media, download speed becomes an important critera for host selection. Download speed in fact can be affected by a number of parameters : location / country of the host and the user, connection speed at host's datacenter, traffic /load on the particular server, maximum port speed of the server and of course the connection speed of the user. But the bottom line is, the user is only concerned about the download speed he is getting and so you should actually be downloading something from the server to test it.


We have set up a file to downloaded from our server, which is obviously hosted by Hostgator. Please note that this is not same as the download tests set up by many of the hosts themselves - which would be hosted on special server with practically no other load. This is speed test as real as it can get - hosted on a normal shared server and tested by the end user.